"The technicians always do a good job."
"Great job as expected. I never use a 10 as there is always room for improvement."
"Friendly, efficient, on time. Answered questions"
"He is friendly and informative. Honest and courteous. "
"Fast diagnostic and repaired the issue in under an hour"
"very professional and informative"
"The technician was knowledgeable and efficient in he service"
"Highly knowledgeable, I have confidence my HVAC system is being well taken care of. provides information and answers my questions. Personable. Demonstrates respect for..."
"Technician was very knowledgeable in performing
"on time, friendly, clean, helpful, explained info simply"
"Came and replaced motor for air conditioner "
"Quick and friendly servbice"
"Technician arrived and we explained that our AC unit stopped working and just prior to failure it was running constantly and barely cooling the house. The technician chec..."
"Technician was punctual, pleasant and informative.."
"The recent maintenance visit went smoothly."
"Prompt friendly and effective service."
"curtious, friendly, he was fast, he explained things to us and on time."
"Professional attitude, very respectful of our equipment. "
"Dexter is very knowledgeable and efficient. A pleasure to have him as the technician. I feel very lucky that we can have his service. "
"extra prompt...solved issue...professional....called with advice"
"Technician is very knowledgeable is providing the service required."
"The Technician was on time and knowledgable"
"Technician did a great job - he was knowlegeable and informative "
"No proper communications between sales reps the people who come to your home and office people. Both parties do not get back to you. No follow up calls "
"very helpful & on time we have had Dexter most of the time & have been very pleased with his service"
"He is very good Technician. I trust his work..
"He found a problem that I didn't know I had and fixed it immediately. "
"Peel Heating and A/C honored my request for a technician that had experience with runaway heat, to check all the heating and A/C. Thank you very much. "
"He was on time, provided valuable information while he completed his task. He answered all our questions."
"He was here on time and did a good job."
"Called. Told someone coming later that day. No one called or came. Called back. Told someone still on road. Put on hold t check. Person never returned to telephone -..."
"Peel HE did not notify me for the spring service I had to call them in June and ask where are you? Are you still in business?"
"explained to situation, was very knowledgeable"
"I called for same day service and was able to get the appointment."
"he was on time an did what was necessary"
"the service man (jonathan) was very professional and polite"
"Little value for the money I paid. The furnace motor was inoperable and required replacement. The technician did a good job of diagnosing problem and potential options f..."
"Technician arrived on time & completed service in a timely manner. he recommended a minor equipment replacement that was installed."
"Overall excellent service."
"Pleasant efficient service"
"Very professional as always."
"I usually request the same technician each time I am having one of my appliances serviced. He always does an excellent job.I find him to be very knowledgeable and quite h..."
"Work was done well, efficiently and timely.Serviceman explained the results and was polite.
The scheduler called back to change the date once to accommodate some other j..."
"I was booked 6 months in advance. Was called at the last minute to change my appointment. The day of the appointment was told it had to be rescheduled as it was only ma..."
"Pleasant + cordial individual to talk with."
"I SELDOM GIVE A PERFECT SCORE BUT YOUR TECHNICIAN WAS PROMPT, POLITE AND INFORMATIVE. I HOPE TO SEE HIM AGAIN."
"The service met expectations. The tech was very helpful and put me in touch with your air conditioner group where I subsequently purchased a unit for my new house. to be ..."
"Technician was on time, efficient and pleasant"
"Victor arrived as scheduled and completed the a/c service. He also gave me some energy saving tips."
"Attended within the time slot provides, was courteous and professional in his approach "
Timeliness of appointment and job completion
Tech answered all my questions
"I have been with your company for years and intend to stay with it."
"very polite and considerate"
"While the service person was fine, the company behind him leaves much to be desired!!! On my original appointment date I contacted you just after noon today to confirm m..."
"Victor always does a great job. Professional and friendly. "
"he was very polite and informative about my air conditioner"
"The technician very professional and did his work very efficiently."
"I was dissatisfied because the technician came in and didn't fix the problem nor did he troubleshoot properly"
"DEXTER!! Knowledgeable, helpful, proactive - this is why we request - insist on him - every time!!"
"He called to say he was finished his previous appt. and when he would be at my house. Prompt and efficient service and pleasant to deal with."
"Dexter has been here before. He is always so very helpful and friendly. His kindness is very much appreciated."
"Technician arrived on time for service appointment."
"Tech did his job measured against the tasks he was expected to do according to the PEEL WEBSITE. HE ALSO FIXED SOME AIR LEAKS IN THE PLENUM CHAMBER SHEET METAL JOINTS, U..."
"Was here on time and got the job done quick."
"The service man was polite and helpful and tidy in his work."
"He explained what he was doing and gave us helpful hints."
"Service provided efficiently, knowledgeably and with courtesy."
"Technician was on time, completed things quickly, thoroughly and efficiently, and was very pleasant and easy to deal with. First-rate job One thought... I discovered that..."
"Fixed mouse caused problem with A/C
"appointment booked as heating service call so the furnace was checked but not the air conditioning. unit"
"First let me start with the excellent office staff who listened to my problem and my request for an experienced technician. The staff listened, asked questions, assigned..."
"I don't believe the service this time around was great. Your Tech after running a few tests said that there is a problem with the cooling coil. A leak somewhere. Time to ..."
"The technician was very polite and helpful. He did a great job - as usual."
"Every experience I've had from whomever answers the phones to the various technicians that have serviced my home...everyone is professional, polite and knowledgable."
"technician was friendly, competent and respectful of home and property"
"Very efficient technician"
"The service is thorough, and done in a timely manner."
"There was an incident at time of installation. The issue was not addressed to our satisfaction with Steve Tomalin protecting his employees over customer concerns. Steve d..."
"Friendly, prompt,and explained what he was doing.
"Shaan answered all my questions and gave me advice regarding the A/C and furnace. Also he was friendly and I would recommend that he returns to us next year."
"1. Identified himself and Co immediately
2. Was very courteous
3. Went about the work in orderly manner.
4. Advised us as to condition of AC unit and recommendat..."
"The technician was not engaging. I could hardly hear him when he was talking to me. He also put the furnace filter back in the furnace wet after rinsing it off. I thought..."
"Dexter is always very thorough and always gives us excellent service."
"That'll be $99 for the service, no problem. And $264.99 for the repair. Really!! I had a loose wire he measured voltage and concluded a wire was loose. Showed up 3 hrs la..."
"He was prompt, explained everything and courteous "
"The service technician arrive within the appointed time. He checked the AC thoroughly and explained what he was doing."
"Explained everything in an easy to understand manner."
"Technician was very courteous and respectful of my home. Some mixup in the initial appointment"
"Efficient and courteous service. "
"On time .very complete and thorough service. Very courteous and professional service and advice from a very nice service names and also the phone call to book the appoint..."
"very polite , helpful, and knowledgeable"
"My father, Simon, felt very confortable with the same technician coming to the house. It may be a point to make to send him for future visits"
"Wes was a professional, personable, competent technician.
He took care of everything required & gave advice regarding filters, etc."
"Pleasant and professional service. On time helpful comments"
"The technician was polite, friendly, punctual . He worked efficiently and made no mess"
"Efficient, repair was covered by service plan/warranttee"
"courteous, on time, professional, informative, good work done, tidy, polite"
"Bruce showed up on time, diagnosed the issue and fixed it. Gave me advise on how to extend the life of the furnace and AC. And did all this without trying to push add-ons..."
"polite, careful, efficient"
"Technician was pleasant and explained the work in detail. The only negative - he was provided the wrong part and could not complete the job."
"Dexter is always very patient and has time to answer questions and show me how to handle and manage my equipment"
"The technician, Dexter, is fast, efficient and knowledgable. He has serviced our HVAC system in the past so is very familiar with it."
"Fast, on time, friendly technician, took time to answer questions and explain"
"The service expert arrived on time, did the work quickly and efficiently, explained the issue with one part that needed replacement and was friendly and polite."
"Pleasant polite. Know their stuff."
"Knowledgeable, punctual, courteous, respectful, thorough"
"Agent was neat and respectful"
"Provided good advice and service."
"tech willing to answer my questions"
"Excellent professional service"
"Previously I received an email notification of the upcoming service. I didn't receive one for the this service and had to call the service centre support to ensure that ..."
"Tech showed on time and was friendly and profession. Have had the same tech several and we always happy with his service."
"Not perfect, I booked the appointment for 4-6 pm and got a confirmation for this time, but then an administrator called claiming it was 2-4 pm. So some unnecessary confu..."
"Well tech here was here on time, and I saw him doing his work. I was so busy as we had some emergency in basement due to some water leak."
"Tech. rep. was very professional and efficient."
"He is friendly and courteous. willing to explain the condition of our furnace and conditioner system. "
"The technician was on time professional and very helpful. "
"The technician was knowledgeable and helpful.
Very importantly he was on time"
"He introduced himself and his intern....was prompt and efficient."
"Friendly, knowledgeable, clean"
"Technician did a good job."
"Because the service was excellent "
"Paul was very knowledgeable and very pleasant. "
"he was very polite and explained things very clearly"
"To start with, the very nice gal that answered the phone at made the appt. and then the tech Paul who came to the house were both very professional in their respective du..."
"Technician very informative and explained his actions"
"Very professional, great attitude, took the time to answer my questions regarding my furnace issues. "
"My furnace is under warranty. I diagnosed the error code my self by looking at the flashing LED. I was charged a $ 99 diagnostic fee plus $150 for the pressure switch. Wh..."
"Woke up without heat. Dave was here quickly and got my old furnace running at least for now. He was friendly and professional."
"Having been a customer of Peel for over 20 years, I am totally disgusted, with our recent episode experience with Peel. We will never use them again. There is a complete..."
"Technician was polite, helpful and prompt"
"guy was very friendly, very knowledgeable and did not rush to get in and out. "
"The technician blamed me for clearing the fault codes by attempting to correct the problem on my own, by re-starting the furnace - i had no heat!
He basically stated h..."
"Tech was very prompt and polite. Knew what he was doing."
"technician very thorough , polite and helpful"
"very knowledgeable technician, prompt, polite"
"Because it took all of 5 minutes for the technician to tell me that he could not provide the information I needed to my insurance company"
"Dexter was very thorough and even tod us about our leaking water heater. Nice young man "
"The technician was in and out in no time but still took the time answer my questions and confirm what he was doing "
"Two hour window on the visit is a little wide but once here very efficient, answered my questions, offered suggestions for my humidifier and filter."
"Quick to solve problem and explain what happened (previous service rep had turned off water and didn't turn it back on)"
"Tamer was quick to respond and quick to diagnose the issue and had the part on his truck which shows he is always prepared. "
"Careful about not tracking anything into the house. Introduced himself. Fully explained service work."
"Arrived on time, listened to the issue, inspected the furnace and let me know what to watch out for."
"It was a simple problem of corroded battery terminals on the thermostat. Our technician Dexter felt bad about charging almost $100 for a two minute problem solving.He di..."
"On time, professional, friendly, perfect!"
"Excellent customer service. Very respectful technician. "
"Mr. Sayed was very knowledgeable and explained the problem and fixed it promptly. His manner was polite and most professional."
"Very knowledgeable technician, fast and clean."
"The technician was punctual and very efficient."
"Dexter was technician and gave me tips on clean water pump, etc. He also got my humidifier working again whereas last tech. could not fix noise."
"Friendly, efficient & polite"
"Professional, thorough, engaging and hospitable"
"Quick, efficient and friendly service. "
"Easy scheduling, technician showed up on time and completed the work quickly."
"The technician was very professional and knew what he was doing."
"He was very professional and a very nice fellow."
"On time. Neat and tidy service. Good communicator. Clear instructions."
"he was courteous friendly patient and answered all our sometimes inane questions"
"Brian was very thorough and gave good feedback."
"I like that you send the same technician every time. "
"I did not hear back about a possible solution and cost until 2 days after the problem was diagnosed. Even at that, I had to call to get that information."
"I like your service as it is honest , good work and knowledgeable techs "
"Very personable and informative. Offered and setup WiFi connection."
"He knows what he is doing -- makes us feel comfortable -- very curtious "
"Technician was very professional and extremely knowledgeable.
A problem was detected and he explained everything in detail."
"David is an awesome technician, polite, very organized and detail oriented. He did cleaning and maintenance of our furnace very thoroughly. Our fireplace screen was cover..."
"The technician always takes the time to explain what he doing, which gives me more confidence in the servicing."
"was very throrough, came back a second time to replace a part that still was broken.
Gave me lots of advice on proper care of the furnace"
"The service technician was very polite and knew what he was doing. "
"the young man, knew the work "
"Dexter is very quick at finding problems and sorting them out."
"The technician is very knowledgeable. He fixed the problem and explained the meaning of the error code."
"Service was prompt and efficient. Problem resolved."
"The technician was very friendly, helpful and efficient."
"Technician , Bruce was very polite informative and respectful.."
"I was not happy that the tech left the system on 'cool' so later that night when we got home, the ac was still on and the house temp was at 60 degrees C. Then the furnace..."
"Very good as he could answer all our questions"
"SERVIE PROVIDED ON TIME, COURTEOUS, COMPETENT & THOUROUGH AND RESPECT FOR RESIDENTS"
"Although arrival time at site was not adhered to service when received was appropriate"
"obviously he did his job"
"The technician was prompt, polite and appeared to do an excellent job.
"Johnathan is a very professional young man. Knowledgeable. Answered my questions. "
"1st issue: Our appoinment was between 2-4 pm today ( December 12,2016). Therefore, I took 1/2 day off from work and came home, missing my pay. However, no one showed up..."
"It was a Saturday ... don't blame the guy for wanting to get home, but hard to feel he did his best job while in a rush ... even though he's been doing this for years."
"Tech. seemed knowledgable."
"Every year I use Peel Heating Service Experts and every year when I book I ask for a new furnace filter to be brought along by the technician as my furnace (installed by ..."
"Technician showed up promptly and service done timely and friendly."
"Technician was on time, courteous, friendly, efficient. I was also pleased with the ease of making the appointment and then when I had to change it, that was also easy."
"The service call was late which is understandable however it would have been nice to receive a call not me having to call asking about it. Also we have always been offer..."
"Technician did a great job all around with clean up, professionalism, knowledge etc.."
"Your employee was a very nice person."
"Quality service and effected repair in timely fashion"
"good work and good service"
"Pleasant, punctual, efficient"
"Technician pointed out and corrected a problem that none of your previous techs did. He checked the functionality of my humidifier solenoid and helped me correct a minor..."
"Qualified friendly service tech"
"The service technicians Nick and Justin did an excellent job of installing all The equipment and piping ensuring that the flowed with previous furnace installation! Jaso..."
"We have always found Dexter to be very thorough and informative. We appreciate his work."
"Service person was well trained, quick and polite."
"Technician said he would arrange to get us a box of filters and phone us with a price. We haven't heard from him yet."
"Excellent service as per usual...technician who attended is A-1"
"Finally a technician was sent who thoroughly serviced furnace and fireplace"
"Excellent work and personal explanation"
"Paul is an exceptional technician. He is a real asset to your company. He is so thorough when he services my furnace. "
"Everything was taken care of that was needed."
"I'm still waiting for the furnace filter. It's been about two weeks now. He said that it should be delivered within 2-3 days."
"Arrived early in the timeline and was friendly and easy to understand"
"service was quick nice a respectful."
"The worker was very courteous and very clean"
"Dexter ensures that I know exactly what he needs to do and why and makes recommendations on how to improve my heating"
"The technician was very knowledgeable, friendly, and efficient "
"Am not sure that the tech carried out all of the furnace checks that are required for an annual inspection. I had to ask him to measure the temperature change across th..."
"Service has always been very good"
"Friendly, efficient, explained things"
"Craig was very efficient, gave us advice on which furnace filters to use, and just had a nice overall way about him. He also recommended that we clean our ducts and we ..."
"We always get the service results we are looking for and on top of that we get great customer service. Dexter has helped me better understand our furnaces and air conditi..."
"So helpful !!!.. did everything perfectly!"
"Technician was efficient & very knowledgeable. "
"On time. Courteous. Quick. Even took off his shoes. But, expensive for a senior on a fixed income."
"The technician knew what he was doing and did it well."
"I have been using Peel Heating for many yyears now and am satisfy with the service."
"friendly careful with our floor "
"Dexter does an excellent job of getting the furnace ready for winter use."
"The serviceman was on time clean and efficient I had no complaints"
"The technicien was courteous, neat and was professionnal. "
"He was polite and cleaned up when finished"
"Dexter was very knowledgeable and thorough and kept me updated about what he was about to do when servicing each of the three items."
"Dexter is always very courteous and friendly. but I wasn't expecting him. Nobody from the office had contacted me to say he was coming. Fortunately I was in."
"Dexter quickly figured out the problem with our furnace not starting, and called for a salesperson at our request. Bill in sales was here immediately after him and guided..."
"The tech was on time, worked quickly and didn't leave a mess."
"Dexter is very good and honest"
"Arrived on time, knowledgeable and answered all of my questions. Courteous and friendly."
"Efficient and polite service rep."
"Your technician came and took a quick look at the furnace and
said he would send an expert who would show us the best kind
of furnace and air conditioners as our equipm..."
"On time arrival and efficient workmanship."
"I got wonderful customer service both on the phone and by the technician. I had someone out to fix my air conditioner within two hours on a very hot day."
"Technician was pleasant and professional"
"Technician was friendly and pleasant and knew what he was doing."
"Tech was courteous, friendly and completed the work in an efficient manner"
"I feel that you up sell us, and don't give us the straight answer. Every time you visit us, no matter how updated our furnace is there's always something that's wrong wit..."
"Professionally carried out with respect for our home"
"Provided excellent service with a personal touch and polite manner"
"Wrong email address. No longer reside at 51 Kenpark"
"Your technician is very good"
"Courteous knowledgeable technician arrived on time as scheduled. Solved problem with a minimum of cost."
"The service man was friendly polite and knowledgeable. He was on time and fixed my air conditioner"
"As the technician was checking the AC unit outside he noticed that there was a gas leak at the gas meter. "
"The tech was very knowledgeable
"Tech was very efficient and friendly."
"Explained everything to me and did a through job"
"The technician took the time to explain how the A/C needed to be cleaned"
"He was very efficient and refreshed my knowledge on how to test fuses."
"Technician was very professional in carrying out the work required."
"Dexter seems to be an intelligent person who can detect problems and find solutions."
"On time, polite, professional "
"Polite, courteous and friendly service provided by technician."
"The staff is courteous and provided good service."
"The technician took the time to show me and explain why I should turn off the AC breaker in the winter to prevent mice from eating the insulation"
"I just have one complaint, I found water dripping beside my furnace because the tech forgot to replace the hose at the back of my furnace. This is the 4th time this has h..."
"Bruce does a very thorough job. He explains what and why he has done something. Also gives advice on how I could do something more efficiently. Has always been on tim..."
"We always have excellent service from Dexter. He was very alert to a problem with the pipe from the dryer which covered the water heater in lint and creating a fire haza..."
"Faultless, thorough service and on time. All my questions were addressed with respect and thoroughness."
"quick appt granted, service tech arrived as scheduled, left concerns/information necessary"
"Serviceman was on-time, knowledgeable and completed the job quickly."