Commonly Available Job Positions at Peel Heating Service Experts Heating & Air Conditioning in Brampton General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, steers sales, and provides guidance to all personnel and processes for the center. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and ensure complete customer satisfaction. The person filling the position also promotes products and services to customer and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also completes installation and service on inside air products and equipment, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, complaints, and billing inquiries with the highest degree of consideration and professionalism to settle customer complaints with a same-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using approved radio and pager procedures, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The individual in the positiong also communicates with the customer to confirm the customer is aware of scheduled appointments, reply to queries, and to help resolve problems. The Dispatcher effectively plans and routes the most appropriate technicians in accordance with established company guidelines.